Customer Experience Specialist

Remote, up to £30k dependent upon experience + potential 10% bonus

Benefits…

• Up to £30k, dependent upon experience + 10% potential company bonus scheme
• Performance Related Pay, be appropriately rewarded for your efforts!
• Learning and development opportunities
• Monday to Friday, flexible working
• Hybrid working - Gateshead based.
• 25 days holiday p.a. plus bank holidays and you can also buy up to 5 days, paid back over 12 months (Pro-rata), when you reach 2 years’ service this will rise to 26 days, then 1 day with each year of service up to 5 years
• Holiday buying scheme
• Healthcare cash plan
• Pension scheme
• Birthday leave
• Electrical vehicle salary sacrifice scheme once probationary period has been passed

Bloom is an established, sustainability led, fast-growing company that provides a range of services (SoW creation, contract management, payments, invoicing) that support the public sector to deliver social value outcomes at a local and national level. Our purpose is to enable brilliant outcomes today that build a better tomorrow and we are dedicated to creating innovative technology products and solutions that solve real-world problems and make a positive impact on people's lives. We’re recognised as a Sunday Times Best Companies employer 2023 (medium sized) and we pride ourselves on having a supportive culture based on our Trademark Behaviours. Because our people come first, we continuously seek ways to improve our work environment so that everyone has an opportunity to thrive. Some of our initiatives include wellbeing campaigns, learning and development opportunities, anonymous feedback to senior management, mental health first aiders and more…We are looking for a Customer Experience Specialist to join our growing Customer Experience and Support team.

About the role…

As our Customer Experience Specialist, you'll seamlessly support our Customer Experience and training teams, ensuring smooth operations and serving as the frontliner for our support helpdesk.

Unleash your creativity by enhancing tasks and contributing to dynamic Customer Experience projects. Your knack for simplifying complexity will be demonstrated in presenting training materials, internally and externally.

With a talent for bridging assistance and strategy, you'll confidently guide clients through their Bloom journey, embracing growth along the way.

Key Accountabilities Include:

• Take responsibility for engaging with clients where a negative experience has occurred to determine the why and how but also feedback to relevant teams.
• Provide L1 support to internal and external users and stakeholders.
• Provide support via a combination of channels including live chat, email and telephone.
• Support fellow Bloom employees within their roles via our internal support helpdesk.
• Participate in onboarding, training and workshops promoting and enhancing the customer experience team.

About you…

To be considered for the role of Customer Experience Specialist, we are looking for you to demonstrate the following:

• Previous experience working in a Customer Experience role within a technology environment.
• Experience with the use of cloud-based tools including Office365, Zendesk, SugarCRM (or similar)
• Demonstrated self-starter; highly motivated, results-driven and with excellent attention to detail.

About Bloom -

Bloom offers a dynamic supply chain providing the public sector with a marketplace to buy and manage services. We ensure delivery of quality outcomes from our pre-approved and ever-growing network of suppliers and consultants. Our fully compliant open access marketplace is outcomes based meaning the public sector only pays for what is delivered.

We can provide a compliant managed procurement service covering specification development, supplier identification & onboarding, commercial management, and lessons learned upon successful delivery of outcomes.

We make it easier for public sector buyers to deliver on their social value goals through our marketplace and believe in the need to demonstrate innovation and showcase the skills of the SME community including social value that can be generated through every project.

We are an equal opportunities employer; a member of the Armed Forces Covenant and we welcome applications from people from all backgrounds.

If you’re interested in joining Bloom, apply today.