Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fuelling the spirit of adventure in 21 world-famous cities across four continents. Beginning its journey 27 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred  open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin and Singapore, with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city.  In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Overall Purpose

The main responsibility is to deliver a fun and informative tour in an energetic manner to customers (tourists) in an open-top double-decker bus on designated routes in Chicago, IL.

Key Areas of Accountability and Responsibility

Professionalism

• Report on time to the depot as scheduled in required clean uniform
• Perform the scripted tour on the scheduled route while also adding your unique personality.
• Answer customers questions regarding Chicago attractions, Big Bus products and historical points of interest.

Safety

• Greet customers at every bus stop on the route.
• Maintain the safety of the passengers at all times during the tour
• Follow all state and Federal traffic and DOT laws rules/regulations
• Report any incidents or accidents immediately per company policy

Team Spirited

• Collaborate closely with the Tour Bus Driver to deliver the highest levels of service to our customers
• Accomplish goals in a team environment

Revenue Protection

• Check customer’s ticket for validity

Core Values Champs

• Live and breathe  Big Bus Tours Core Values

Knowledge

• Knowledgeable of Hop on Hop off industry a plus
• High levels Customer service knowledge
•  Familiar with Chicago downtown area and high trafficked locales

Skills

• Outstanding communicator with a sense of humor!
• Ability to read people, control an audience
• Possess high degree of energy and enthusiasm

Education

• Improv training highly regarded

Working Conditions

Some indoor, mostly outdoor

Physical Requirements

May require lifting 20 pound boxes