Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fuelling the spirit of adventure in 21 world-famous cities across four continents. Beginning its journey 27 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred  open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin and Singapore, with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city.  In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Position Mission & Overall Objectives

• Main responsibilities to drive customers in an open-top double-decker bus on our designated sightseeing routes. To prioritize safety and maintain a high standard of driving and to ensure that the companies schedules and routes are adhered.

Key areas of Responsibility:

Safety

• Maintain the safety of the bus and passengers at all times during the tour
• Follow all state and Federal traffic and DOT laws rules/regulations
• Report any incidents or accidents immediately as per company policy

Service

• Greet customers with a smile and kind approach at all times.
• Stop at every bus stop on the route (regardless of whether or not passengers are present)
• Be able to work closely in a team with tour daily guide 

Preparing the Bus

• Ensure pre-trip/  post-trip duties are carried out in accordance with company policy
• Check the bus documents ( found inside of bus binder)
• Check if buses are clean

Driving Accuracy

• Driving company’s sightseeing buses, operating language system
• Ensure audio commentary is played properly and have a clear understanding of all the commentaries and fillers
• Traffic law should be followed all the time
• Being aware of the height and width of the vehicles
• Being aware of the whereabouts of the low bridges which might endanger passengers’ or the buses’ body and avoiding low-hanging branches
• Reporting to the starting point on time ready for the scheduled route times
• Ensure you are driving safely in accordance with the Green Road System
• Ensure that you are covering all points/sights as per the timetable and map
• To report all safety, security, driving and customer service incidents to your Line Manager as soon as possible and fill in the relevant forms
• To report all incidents on the road, likely to affect bus services, Inform dispatcher as soon as possible. Examples would be road closures, accidents, emergencies and high way repairs
• Assist customers in case of unforeseen incidents like accidents, bus breakdowns.
• Stop the bus in proper parking area and inform your dispatcher/ operations manager in case of breakdown

Presentation

• Ensure you wear neat and clean uniform at all times

Basic Requirements: Experience / Skills / Qualifications required:

• Must have a Commercial Driver’s License with ‘P’ endorsement.
• DOT Medical card with a National Register number on it, signed by and MRO and stamped by the MRO Office (Medical Review Officer)
• Must be able to work in US and be able to show proof
• Must have CDL for a minimum of 2 years
• Must have the ability to lift bags that can weight 50lbs  – 70lbs