Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fuelling the spirit of adventure in 21 world-famous cities across four continents. Beginning its journey 27 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred  open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin and Singapore, with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city.  In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Overall Purpose

This position assists the PA and Company Secretary with the day to day running of our Central Office.

Key Areas of Accountability and Responsibility 

Communication and Customer Service 

• Be the main point of contact for all visitors in the office and handle enquires with a competent and polite attitude.  
• Provide refreshments for all visitors
• Answer incoming calls, take messages and assume other receptionist duties when needed
• Provide clear and effective communication to the central office on any office related issues, liaising with other teams as required

Administration

• Support the smooth running of the central office through the procurement of office supplies (E.g. stationary, refreshments)  
• Manage and distribute all incoming and outgoing post and couriers
• Update and maintain internal staff contact lists
• Assist with organising events when necessary
• Perform administration duties as required and organise the filing system
• Schedule travel arrangements for senior executives, when applicable
• Arranging refreshments and lunches for meetings / directors and setting up the meeting rooms ahead of events
• Produce minute and follow ups for various meetings
• Assist the Senior Leadership team with drafting written communications, reports, presentations and briefings when required
• PA and office management cover when the Board PA / Office Manager is on holiday 

Skills

• Significant experience in an administrative role is preferred
• Excellent organisational skills
• Excellent telephone skills to deal with all levels of stakeholders
• Good business awareness, professional approach and respects confidentiality
• Ability to work within a team, is self-motivated, proactive and can work on own initiative with minimum supervision
• Proficient PC skills, including Office, Excel, Word, PowerPoint, WebEx and Skype
• Ability to work under pressure and meet deadlines;
• Ability to manage multiple tasks and prioritises accordingly;
• High degree of energy, drive and enthusiasm  
• High degree of personal integrity with diplomacy and strict confidentiality where necessary. 

Education/ Experience

• GCSE or A Level  

Competencies

• Written and Verbal Communication – Ability to express ideas clearly in writing or verbally, in good grammatical form, in such a way as to be clearly understood within a global organisation.
• Planning & Organising – Ability to establish efficiently an appropriate course of action for self/others to accomplish a goal.
• Problem Analysis – Effectiveness in identifying problems, seeking pertinent data, recognising important information and identifying possible causes of problems.
• Resilience – Ability to maintain effectiveness in a fast moving, objective and deadline driven environment across different time zones
• Creativity – Ability to generate original and innovative ideas in order to provide imaginative perspectives and solutions on organisation issues and engaging presentations. 

Working Conditions 

9am - 5.30pm Mon-Fri. Due to the nature of the role, flexibility to work outside these hours is essential