Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fuelling the spirit of adventure in 21 world-famous cities across four continents. Beginning its journey 27 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin and Singapore, with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city. In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.
Overall Purpose
This is a junior role to complement the existing IT Operations team, you will be responsible for:
1st line Helpdesk support resolving problems associated with client operating systems, applications, networks, software, hardware, printers etc. both remotely and onsite. Focused on delivering a sensational IT Service, escalating any major or extended ongoing issues to the Head of IT Operations.
Key Areas of Accountability and Responsibility
IT Helpdesk
End User Technology
General
Behaviour
Knowledge:
Skills:
Experience/Qualifications:
Working Hours and Conditions
Core working hours for the role are 9.00am to 5.30pm on Mondays to Fridays, and such additional hours as may be necessary for the proper performance of the duties The role will also require an element of remote, out of hours support escalation.
Physical Requirements
Ability to handle and move IT equipment of low to moderate weight over short distances.