Customer Service Representative - Full Time and Part Time

Big Bus Tours LTD Hong Kong China Operations
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Company Description

Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fuelling the spirit of adventure in 19 world-famous cities across four continents. Beginning its journey 27 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred  open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna and Washington DC, with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city.  In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Position

  • Actively promote sightseeing tours to tourists
  • Provide tour information to customers

Requirements

  • Excellent sales skills and able to work under pressure
  • Focused and self-driven to achieve sales goals
  • Able to work independently as well as in a team
  • Good communication, presentation and interpersonal skills
  • Enthusiastic and outgoing
  • Willing to work on shifts (public holidays and weekends)
  • Willing to work outdoor
  • Good working attitude with strong team work morale
  • Good command of English
  • Local & other Nationality will be considered

Other information

  • Basic salary with monthly Attractive Bonus and Discretion Bonus
  • Full Time : Average Monthly Salary: HK$15,000+
  • 12 Days Annual Leave
  • Medical plan & MPF