Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fuelling the spirit of adventure in 19 world-famous cities across four continents. Beginning its journey 27 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred  open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna and Washington DC, with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city.  In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

The mission of a Customer Service Representative is to promote city exploration by selling our world famous hop-on, hop-off city tours, giving amazing service

Key areas of Responsibility:

• Promote the core values of the Big Bus Tour Brand, and act, keeping Quality, Honesty, Integrity, Passion, Loyalty, Competitiveness, Team Spirit and Customer focus in mind at all times.
• Report to work on time, in appropriate uniform, representing the brand appropriately and with pride
• Respond to companywide goals and initiatives by striving to exceed individual goals that are set each day.
• Providing our customers with outstanding customer service through “Subject Matter Expert” type knowledge of Big Bus Tours’ products, operation, partnerships, and customer service delivery.
• Engage our potential customers through tactful ways to discover their needs, recommend Big Bus Tours’ core products for their sightseeing needs.
• Adhere to all company policies and local selling regulations.
• Recognize and take action on opportunities to recommend core packaged products and partnered attractions in order to provide our customers a variety of ways to see the city and contribute to the financial success of the company
• Maximize company revenue through appropriate upselling of our core packaged products as well as collection and redemption of pre-paid vouchers
• Provide our customers with genuine approach to customer service and entertain them during their experience as well as check issued tickets to ensure accuracy of customer purchase
• Provide customer service including directions, advisement on attractions and eateries, general information
• Minimize losses through careful processing of all monetary transactions and keeping record of all sales, vouchers, and receipts.
• Alert supervisors of any transactional issues, incidents, breakdowns and vehicle defects in a timely manner.
• Protect company assets such as issued Company property (i.e. ECR machine), branded brochures, and any other marketing materials and ensure they are well maintained;  Report any witnessed infractions of company policy to supervisors with urgency
• Monitor and maintain an environment where customer and team member safety is a concern at all times
• To carry out other tasks as may be reasonably requested.

Basic Requirements:

• Walking/Standing most of the 8 hour shift
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Operation of ticket machine and exchange of cash/credit and tickets can be done with one hand if needed
• No lifting/carrying/pushing/pulling over 5lbs
• No overhead lifting/carrying/pushing/pulling
• Must be able to interact with and speak to customers and potential customers

Experience / Skills / Qualifications  required:

• High School Diploma or equivalent
• Legally able to work in the United States
• Sales experience and competitive nature
• Knowledge of NYC. area and products being sold

Competencies Needed:

• Customer Engagement / Focus
• Communication Proficiency
• Sales Acumen
• Personal Effectiveness
• Goal Oriented
• Team Oriented
• Ethical Conduct

• Must have ticket seller license from Department of Consumer Affairs