Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fueling the spirit of adventure in 23 world-famous cities across four continents. Beginning its journey 28 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin, Singapore, Los Angeles and Berlin with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city. In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

The mission of an Outdoor Ticket Agent is to promote city exploration by selling our world famous hop-on, hop-off city tours and attractions while providing exceptional customer service.

Benefits

• $18-$21/hour plus commission
• Medical, Dental & Vision
• Paid Time Off
• Employee Perks

Key Areas of Responsibility

• Report to work on time as scheduled in the required uniform
• Respond to companywide goals and initiatives by striving to exceed individual goals that are set each day
• Engage our potential customers through tactful ways to discover their sightseeing needs and maximizing company revenue through appropriate upselling of our core packaged products at our outdoor bus stops
• Adhere to all company policies and local selling regulations.
• Provide customer service including directions, advisement on attractions and eateries, general information
• Minimize losses through careful processing of all monetary transactions and keeping record of all sales, vouchers, and receipts
• Alert supervisors of any transactional issues, incidents, breakdowns and vehicle defects in a timely manner.
• Protect company assets such as issued Company property (i.e. Ventrata machine), branded brochures, and any other marketing materials and ensure they are well maintained
• Monitor and maintain an environment where customer and team member safety is a concern at all times
• To carry out other tasks as may be reasonably requested

Knowledge/Skills/Competencies

• Knowledge of NY area, landmarks, and attractions
• Knowledge of Big Bus Tour product inclusions and routes
• Must have excellent interpersonal skills, professional appearance and demeanor, ability to communicate and interact professionally with staff and customers
• Accurately and efficiently, complete all sales transactions and maintain proper cash and media accountabilities at POS registers
• Operation of ticket machine and exchange of cash/credit and tickets
• Legally able to work in the United States
• Relevant Sales experience
• Customer Engagement / Focus
• Communication Proficiency
• Sales Insight
• Goal Oriented
• Team Oriented
• Ethical Conduct
• Punctuality and consistent work attendance

Work Hours & Conditions

• Must be available to work a variety of hours, which may include early mornings, evenings, weekends and/or holidays
• Must follow Covid related guidelines and BBT internal protocols at all times

Physical Requirements

• Job requires employee to remain on his or her feet in an upright position for continuous periods of time without being able to leave the work area.
• Job requires employee to work outdoors for the full shift
• Job requires lifting, carrying or pushing/pulling up to 20 lbs.