Customer Service Representative

Big Bus Tours LTD Las Vegas United States of America Sales

Company Description

Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fueling the spirit of adventure in 23 world-famous cities across four continents. Beginning its journey 28 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin, Singapore, Los Angeles and Berlin with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city. In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.


Big Bus Tours is the largest operator of open-top sightseeing tours in the world, providing sightseeing tours in 23 cities across three continents and we are looking for CUSTOMER SERVICE REPRESENTATIVES to operate a diverse fleet of state of the art buses in our Las Vegas operation.

Key Areas of Responsibility:

  • Maximize revenue from ticket sales by discussing the customers’ needs and selling the right solution.
  • To be the face of our business to the customer on the street.
  • To explain the Big Bus product and match the right product to the customer’s needs.
  • To manage conflict with consumers and ensure it ends in a positive experience.
  • Help customers onto our buses and help with any questions.
  • Act responsibly & professionally at all times & safeguards our brand.
  • Handle cash, credit cards properly.
  • Process credit card transactions.
  • Reconcile revenue with a waybill at the end of each day.
  • Protect company assets such as issued Company property (i.e. Ventrata terminal), branded brochures, and any other marketing materials and ensure they are well maintained; Report any witnessed infractions of company policy to supervisors with urgency
  • Monitor and maintain an environment where customer and team member safety are a concern at all times and where COVID safety protocols are followed and adhered to.

Big Bus Benefits:

  • $10/Hr + Commission
  • Paid Time off
  • Paid Holidays
  • Medical, Dental & Vision
  • Company discounts



  • High School Diploma or equivalent
  • Legally able to work in the United States
  • Sales experience and competitive nature
  • Good knowledge of the City.
  • Self-sufficient.
  • Work alone and to own initiative.
  • Communication skills, written and oral.
  • Converse in local language essential.
  • Other languages are desired.

Physical Requirements:

  • 100% of the role is working outside in local weather conditions. The role is working on-street.
  • Ability to get on and off buses.
  • Walking/Standing most of the 8 hour shift
  • Operation of ticket machine and exchange of cash/credit and tickets can be done with one hand if needed
  • No lifting/carrying/pushing/pulling over 5lbs
  • No overhead lifting/carrying/pushing/pulling

Other information

Working Hours:

  • Must have a flexible schedule


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