Customer Service Representative

Big Bus Tours LTD Los Angeles United States of America Sales

Company Description

Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fueling the spirit of adventure in 23 world-famous cities across four continents. Beginning its journey 28 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin, Singapore, Los Angeles and Berlin with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city. In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.


Big Bus Tours is the largest operator of open-top sightseeing tours in the world, providing sightseeing tours in 23 cities across three continents and we are looking for motivated On-Street Customer Service and Sales agents to join our Los Angeles team!

Big Bus Tours Los Angeles is looking to hire customer service representatives to join our BIG team. The mission of a Customer Service Representative is to excitedly promote city exploration by selling our world famous hop-on, hop-off and Celebrity Homes and Lifestyles tours. To be successful in this position you should be friendly and enjoy working with the public. Be strategic and creative when selling. Have an understanding of our tours and be able to communicate effectively with the public. Prior sales experiences is a plus but not required. If you love meeting new people and are ready to launch or continue a career in tourism, then this is the job for you.

Key Areas of Responsibility

  • Report on time as scheduled in required uniform
  • Provide outstanding customer service
  • Accurately process all monetary transactions and voucher redemptions
  • Adhere to all company policies and local selling regulations.
  • Maintain a safe environment for customers and other team members
  • Report any incidents or accidents immediately per company policy
  • Carry yourself in a professional manner, as you are a direct representation of Big Bus Tours.
  • Maximize company revenue through appropriate upselling of our core packaged products at our Vistor Center and our on street locations.



  • High School Diploma or equivalent
  • Legally able to work in the United States
  • Sales experiences, strongly preferred
  • Speak and read English well enough to converse with the public, understand highway traffic signals, respond to official questions, and be able to make legible entries on reports and records.
  • Walking/Standing most of the 8 hour shift
  • Must be willing to work outside at different tour stop locations throughout Hollywood

Other information


  • Health, dental, vision insurance offered
  • Optional Life insurance available
  • Six paid holidays
  • Paid vacation & sick pay
  • Full-Time and Part-Time hours available


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