Big Bus Tours is the world’s largest operator of open-top sightseeing tours, inspiring the spirit of adventure in 24 world-famous cities across four continents. Beginning its journey 28 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred open-top buses, turning 5 million tourists into explorers, every year.

Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin, Singapore, Los Angeles and Berlin with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience.

With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

As a Customer Service Representative, you will promote city exploration by selling our world-famous hop-on, hop-off city tours. You will also provide an outstanding service by being welcoming, memorable storytellers, entertaining, dedicated, and knowledgeable.

Requirements:

• Knowledge of Vienna and Big Bus Products being sold
• Great sales energy: ability to easily connect with people and network
• Effective spoken communication
• Revenue tracking and reporting
• Must be able to interact and speak to customers and potential customers
• Ability to realize where and how to get sales from – sales point knowledge and capability to upsell
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers
• Customer Engagement / Focus
• Personal Effectiveness
• Goal Oriented
• Team Oriented
• Ethical Conduct

• Walking / Standing most of the shift
• Operation of Ventrata machine and exchange of cash/credit and tickets
• Sales experience and competitive nature is an advantage
• Knowledge of German and English is a must, other languages are beneficial