Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fueling the spirit of adventure in 23 world-famous cities across four continents. Beginning its journey 28 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin, Singapore, Los Angeles and Berlin with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city. In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Overall Purpose

Own partner relationships in assigned local market to ensure increase in sale of Big Bus tickets through local distribution partners (any business retailing Big Bus tickets to their customers). The City Sales Manager is tasked with maximising the profit and volume of the agent sales channel (hotels, concierges, kiosks, and shops) and local trade channel through effective account management, relationship-building and development of new business.

The role encompasses planning, prospecting and account management, leveraging best practices to ensure that we maximize all local sales channels.

Together with local team, the individual will focus on achieving and exceeding the budgeted targets on revenue, ATP, net profitability, passenger volume, and customer satisfaction.

The individual will work closely with the local operations team as well as global sales, marketing and product teams.

Key Areas of Accountability and Responsibility

Account management

• Keeping and building long lasting partnerships with agents and local sales partners.
• Acquisition of new business partners in order to enhance sales and profitability.
• Reporting to General Manager any issues experienced by our partners.
• Actively attending relevant (Concierge and trade) sales events, representing Big Bus.

Sales Plan

• Assisting Manager on the development of short and long term sales plans.
• Ensuring sales objectives are met according to volume of sales required.
• Assisting in the creation of sales programs to be delivered to partners.
• Identifying opportunities to optimize sales through all B2B channels for local market.

Administration

• Ensuring charging and debits are in control.
• Keeing agent’s portfolio data base up to date.
• Keeping daily visit reports up to date.

Team

• Ability to lead informal and formal meetings with sales partners.
• Embodying the company culture and maintaining a high level of engagement with our partners.

Knowledge

• Good understanding of sales business environment and account management.
• Knowledge of the local hotel market and local tourism businesses.
• Language: German (fluent) with solid English is required. Knowledge of other languages may be helpful.
• Proficiency in MS Office tools.
• Excellent communication, negotiation and presentation skills.

Experience/Qualifications

• Minimum 2 years proven experience in a sales function, ideally within the travel industry.
• Existing network within the Berlin local tourism industry.
• Experience in account management and delivering support to business partners.
• Focus on problem solving based on customers’ and business needs.
• Proven ability to manage multiple business account and projects at a time while paying strict attention to detail.
• Drivers licence.

Competencies

• Communication – Ability to express ideas or facts in a clear and persuasive manner. Convince others to own expressed viewpoint.
• Planning and Budgeting – Ability to establish efficiently an appropriate course of action for self/others to accomplish a goal.
• Analytical – Effectiveness in identifying problems, seeking pertinent data, recognising important information and identifying possible causes of problems.
• Results Oriented – Consistently delivers required business results; sets and achieves achievable, but aggressive, goals; consistently complies with quality and service standards and meets deadlines; maintains focus on company goals.
• Customer Focus – Exceeding customer expectations by displaying a total commitment to identifying and providing solutions of the highest possible standards aimed at addressing customer needs.
• Commercial Awareness – Able to understand the key business issues that affect the profitability and growth of an enterprise and takes appropriate action to maximise success.

Working Hours and Conditions

40 hours per week

Core working hours are 9.00am to 6.00pm, Monday through Friday and such additional hours as may be necessary for the proper performance of duties.

Physical Requirements

Required lifting up to 10kg