Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fueling the spirit of adventure in 23 world-famous cities across four continents. Beginning its journey 28 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin, Singapore, Los Angeles and Berlin with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city. In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Overall Purpose

This mission of our Bus Cleaner is to be responsible for the general servicing and detailing of buses and the facility, as well as to attend to all buses upon return to the depot and report any notable defects. These Individuals are…

Warmly Welcoming…

• Have a genuine and receptive approach to team work. 
• Engage with the engineering team in a welcoming and respectful manner.
• Complete interactions with other departments and management with the highest level of patience and self-assurance.

Memorable Storytellers…

• For many of our customers, this is their first time exploring the city on a double decker tour bus.  The appearance, condition and performance of our fleet contribute to the overall guest experience and that begins with you!
• We turn tourists into explorers.  First impressions are important so we expect our fleet to stand out above the competition.

Always Entertaining…

• We are always entertaining, delivering information with flair. A natural communicator with a positive attitude is a must. We want people who engage with their co-workers and team members in an effectual way.  

Dedicated…

• We are a BIG operation and in order to be successful we need professionals who will be dedicated to this role, how? Be here on time, in uniform. 
• Learn the key motivation and initiatives of Big Bus in order to achieve goals daily.
• Driven professionals who are dedicated towards maintaining the safety and serviceability of the fleet. 
• Work as a team with the other porters to create a safe and cohesive environment where the maintenance of the fleet is your top priority and handled with the highest level of integrity and trust.
• Lead by example, and provide support to team members and management by helping out where you can.
• Have excellent knowledge of the fleet as it pertains to OSHA and DOT regulations.

Never Satisfied…

• We want porters who are achievement driven and never satisfied: who are constantly looking for ways to improve their efficiency, knowledge and skills.  
• We want proactive, self-starters who are naturally driven to outperform themselves, the competition and maybe even their colleagues.
• We want problem solvers who can anticipate issues and mitigate safety risks.

Key Areas of Accountability and Responsibility:

• Report on time to the depot as scheduled in required uniforms.
• Responsible for conducting checks of all buses upon arrival at the depot. 
• Responsible for ensuring bus is stocked with proper passenger supplies: brochures, headphones, ponchos. Replenishes stock as shipments arrive.
• Perform bus detailing as directed.
• Responsible for reporting damage, broken items, and upholstery defects. 
• Responsible for reporting any items left on bus to management for lost & found.
• Assist in cleaning the Facilities, including upstairs offices and common areas.
• Able to work outdoors in all weather conditions (hot, cold and rainy weather).
• Maintain a safe working environment for yourself and others.
• Perform other duties as assigned.

Skills

• Understanding and ability to use hand tools
• Excellent communication and people skills
• Ability to trouble-shoot and problem solve with a high level of patience
• Must be able to work in a cooperative manner with co-workers and supervisors
• Ability to follow all safety rules and practices
• Ability to “think on your feet”
• Genuine approach to teamwork

Experience/Qualifications/Requirements

• Authorization to work in the US
• Able to use hands to perform activities involving holding, grasping, turning and pulling.
• Able to perform work on uneven surfaces; frequently climb on/off equipment.
• Able to follow safety policies and procedures and wear the required personal protective equipment required for the job in a safe manner.
• Is able to follow written and oral instructions.

Physical Requirements:

• Job requires employee to sometimes stand or lie in awkward positions to clean vehicle and parts. Occasionally must climb to high places to reach areas of the vehicle. 
• Job requires lifting, carrying or pushing/pulling up to 30 lbs. with or without assistance.

Working Hours and Conditions: 

• Must be available for varying shifts (weekends, mornings and evenings).

Environmental Considerations

• Employee will be exposed during a shift to constant or intermittent sounds at a level sufficient to cause hearing loss or fatigue.
• Employee will be subject to high and low temperatures that result in significant body discomfort.
• Employee will be exposed to dusts, fumes, vapors, or mists that could affect the occupational health of the employee.

Physical Considerations

• Employee will often be exposed to whole body vibrations
• Employee will be exposed to working inside various types of vehicles and equipment while cleaning them.
• Employee will sometimes be exposed to hazardous equipment, situations, and conditions.
• Employee must work in a variety of lighting conditions, from dim to bright.