Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fueling the spirit of adventure in 23 world-famous cities across four continents. Beginning its journey 28 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin, Singapore, Los Angeles and Berlin with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city. In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Overall Purpose:

The mission of the Baggage Truck Operator is to operate the baggage truck and load cruise passengers luggage on and off as required.  Ensuring the safety and proper handling of all baggage.  To prioritize safety and maintain a high standard of driving at all times.  In addition the Baggage Truck Operator will assist passengers with their luggage and give amazing customer service at all times. This individual is…

Warmly Welcoming:

• Engage cruise passengers in a friendly and welcoming way.
• Complete the interaction with phenomenal enthusiasm and friendliness.

Memorable Storytellers:

• For many of our customers, this is their first time exploring the city and they may have many questions, we want our Baggage Truck Operators to provide excellent service answering questions, whether it be about our tours, attractions we offer, maybe even directions to eateries and famous icons.
• We turn tourists into explorers and our Baggage Truck Operators are in some cases the first part of the Big Bus Story for our customers.  First impressions are important so we expect our team to be properly groomed and look professional.

Always Entertaining:

• Let’s face it, this is a forward facing people person job.  We want an individual who knows how to connect with people; Being entertaining and humorous is a  BIG plus
• We are always entertaining, delivering information with Flair. A natural communicator with a positive attitude is a must. We want people to enjoy every interaction with Big Bus. 

Dedicated:

• We are a BIG operation and in order to be successful we need professionals who will be dedicated to this role, how? Be here on time and in uniform, ready to work.
• We are also a team and we have to work together with, the Leads and Port CSR's to make the experience flawless for the customer.
• This role is outdoors and you will be on your feet, walking/standing for most of the day

Never Satisfied:

• We are relentlessly pursuing the quest to be the No. 1 thing to do in every world famous city and in order to do that, we want Baggage Truck Operators who are always looking for ways to serve the passenger and fellow team members.
• We want proactive, self-starters who are naturally driven to outperform themselves, the competition and maybe their colleagues in friendly competition.

Key Areas of Accountability and Responsibility

• Promote the core values of the Big Bus Tour Brand, and act, keeping Quality, Honesty, Integrity, Passion, Loyalty, Competitiveness, Team Spirit and Customer focus in mind at all times.
• Report to work on time, in appropriate uniform, neat and clean with good personal hygiene, representing the brand appropriately and with pride.
• Maintain the safety of the truck and passengers baggage at all times.
• Follow all state and Federal traffic and DOT laws rules/regulations
• Report any incidents or accidents immediately as per company policy
• Adhere to all company policies.
• Provide our customers with kind and genuine approach to customer service at all times and always with a smile.
• Provide information on directions, advisement on attractions and eateries or general information.
• Load all baggage on and off the truck as required.
• Assist passengers with their baggage and minimize losses by ensuring that all baggage is properly handled and tagged.
• Be able to work closely as a team with Leads and Port CSR’s. 
• Alert Manager or Leads of any mechanical or equipment issues and all safety, security, driving and customer service incidents in a timely manner and ensure that all required forms are completed.
• Protect company assets such as issued Company property, branded brochures, luggage tags and any other materials ensuring they are well maintained.
• Report any witnessed infractions of company policy to supervisors with urgency.
• Monitor and maintain an environment where customer and team member safety is a concern at all times.
• Ensure that pre/post trip duties are carried out in accordance with company policy.
• Check all truck documents located in the truck binder.
• Ensure that the truck is kept clean at all times.
• Always maintain driving accuracy by obeying all traffic laws and being aware of the height and width of the vehicle.
• To carry out other tasks as may be reasonably requested.

Knowledge:

• Knowledge of Miami area

Skills:

• Effective communication
• Must be able to interact with and speak to customers

Experience/Qualifications:

• High School Diploma or equivalent
• Fluency in English
• Legally authorized to work in the United States
• CDL License is required
• DOT Medical card with a National Register number on it, signed by and MRO and stamped by the MRO Office (Medical Review Officer)
• Great energy level
• Punctual

Competencies:

• Customer Engagement / Focus
• Communication Proficiency
• Personal Effectiveness
• Goal Oriented
• Team Oriented
• Ethical Conduct

Working Hours and Conditions

This is a seasonal, full time position 

Work hours are from 6:30am – 5:30pm

Physical Requirements

• Walking/Standing most of the shift
• Lifting/carrying/pushing/pulling a minimum of 50lbs
• Overhead lifting/carrying/pushing/pulling