Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fueling the spirit of adventure in 23 world-famous cities across four continents. Beginning its journey 28 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin, Singapore, Los Angeles and Berlin with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city. In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Overall Purpose:

The mission of a Baggage Handler-Loader is to assist in the processing and loading of cruise passenger’s luggage at their cruise terminal and the Big Bus Tours Central Station, luggage storage area.  In addition, the Baggage Handler-Loader will assist passengers with their luggage while providing amazing customer service at all times.  This individual is…

Warmly Welcoming:

• Engage cruise passengers in a friendly and welcoming way.
• Complete the interaction with phenomenal enthusiasm and friendliness.

Memorable Storytellers:

• For many of our customers, this is their first time exploring the city and they may have many questions, we want our Baggage Handler-Loaders to provide excellent service answering questions, whether it be our tours, attractions we offer, maybe even directions to eateries and famous icons.
• We turn tourists into explorers and our Baggage Handler-Loaders are in some cases the first part of the Big Bus Story for our customers.  First impressions are important so we expect our team to be properly groomed and look professional

Always Entertaining:

• Let’s face it, this is a forward facing people person job.  We want an individual who knows how to connect with people; Being entertaining and humorous is a  BIG plus
• We are always entertaining, delivering information with Flair. A natural communicator with a positive attitude is a must. We want people to enjoy every interaction with Big Bus. 

Dedicated:

• We are a BIG operation and in order to be successful we need professionals who will be dedicated to this role, how? Be here on time and in uniform, ready to work.
• We are also a team and we have to work together with, the Drivers and Tour guides to make the experience flawless for the customer.
• This role is outdoors and you will be on your feet, walking/standing for most of the day

Never Satisfied:

• We are relentlessly pursuing the quest to be the No. 1 thing to do in every world famous city and in order to do that, we want Baggage Handler-Loaders who are always looking for ways to serve the passenger and fellow team members.
• We want proactive, self-starters who are naturally driven to outperform themselves, the competition and maybe their colleagues in friendly competition.

Key Areas of Accountability and Responsibility

• Promote the core values of the Big Bus Tour Brand, and act, keeping Quality, Honesty, Integrity, Passion, Loyalty, Competitiveness, Team Spirit and Customer focus in mind at all times.
• Report to work on time, in appropriate uniform, representing the brand appropriately and with pride
• Respond to companywide goals and initiatives by striving to exceed individual goals that are set each day.
• Providing our customers with outstanding customer service through “Subject Matter Expert” type knowledge of Big Bus Tours’ products, operation, partnerships, and customer service delivery.
• Adhere to all company policies.
• Provide our customers with genuine approach to customer service at all times
• Provide customer service including directions, advisement on attractions and eateries, general information
• Minimize losses by ensuring that all baggage is properly handled
• Alert supervisors of any equipment issues and incidents in a timely manner.
• Protect company assets such as issued Company property, branded brochures, luggage tags and any other materials ensuring they are well maintained.
• Report any witnessed infractions of company policy to supervisors with urgency
• Monitor and maintain an environment where customer and team member safety is a concern at all times
• To carry out other tasks as may be reasonably requested.

Knowledge:

• Knowledge of Miami area

Skills:

• Effective communication
• Must be able to interact with and speak to customers

Experience/Qualifications:

• High School Diploma or equivalent
• Fluency in English
• Legally authorized to work in the United States
• CDL License a plus (not required)
• Great energy level
• Punctual
• Must be able to interact with and speak to customers

Competencies:

• Customer Engagement / Focus
• Communication Proficiency
• Personal Effectiveness
• Goal Oriented
• Team Oriented
• Ethical Conduct

Working Hours and Conditions

This is a seasonal, full time position, from Oct 1, 2019 to May 1, 2020. 

Work hours are from 6:30am – 3:30pm

Physical Requirements

• Walking/Standing most of the shift
• Lifting/carrying/pushing/pulling a minimum of 50lbs
• Overhead lifting/carrying/pushing/pulling