Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fuelling the spirit of adventure in 22 world-famous cities across four continents. Beginning its journey 27 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin, Singapore and Los Angeles with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city. In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Overall Purpose

• To maximise the profit and volume of the agent sales channel (hotels, concierges, kiosks, and shops) through effective account management, relationship-building, and development of new business, both within your own portfolio of agent accounts and for the Agent Sales team as a whole.
• To achieve and exceed the budgeted targets on revenue, net profitability, passenger volume, and customer satisfaction.
• Where relevant, the role will work in conjunction with the central agent sales team on the sharing of best practice and the implementation of new initiatives to improve the performance of the channel.

Key Areas of Accountability and Responsibility

Account management

• Keep and build long lasting partnerships with agents
• Acquisition of new business partners in order to enhance sales and profitability
• Reporting to Sales Manager any issues experienced by our partners.

Sales Plan

• Assisting Manager on the development of short and long term sales plans within the department
• Ensuring sales objectives are meet according to volume of sales required
• Assist the creation of sales programs to be delivered to partners.

Administration

• Ensuring charging and debits are in control
• Agent’s portfolio data base is kept up to date by passing accurate information to Head of Sales
• Daily visits reports are up do date.

Team Management

• Ability to lead informal and formal meeting with sales partners
• Embody company culture and maintain high level of engagement with our partners.

Knowledge

• Understanding sales business environment and account management
• Knowledge of the local hotel market and local tourism businesses.
• Language: German (fluent) with solid English is required. Knowledge of other languages may be helpful.
• Experience in the hotel concierge work would be desired
• Proficiency in MS Office tools
• Excellent communication and presentation skills
• Ability to read sales reports 

Experience/Qualifications

• Minimum 2 years proven experience in sales position is desirable.
• Existing network within the Berlin local tourism industry
• Experience in delivering support to business partners
• Focus on problem solving based on customers’ and business needs.
• Proven ability to manage multiple business accounts
• Drivers licence

Competencies

• Communication – Ability to express ideas or facts in a clear and persuasive manner. Convince others to own expressed viewpoint.
• Planning and Budgeting – Ability to establish efficiently an appropriate course of action for self/others to accomplish a goal.
• Analytical – Effectiveness in identifying problems, seeking pertinent data, recognising important information and identifying possible causes of problems.
• Results Orientated – Consistently delivers required business results; sets and achieves achievable, but aggressive, goals; consistently complies with quality and service standards and meets deadlines; maintains focus on company goals.
• Customer Focus – Exceeding customer expectations by displaying a total commitment to identifying and providing solutions of the highest possible standards aimed at addressing customer needs.
• Commercial Awareness – Able to understand the key business issues that affect the profitability and growth of an enterprise and takes appropriate action to maximise success.

Working Hours and Conditions

40 hours per week

Physical Requirements

Required lifting up to 10kg