Big Bus Tours is the world’s largest operator of open-top sightseeing tours, fuelling the spirit of adventure in 21 world-famous cities across four continents. Beginning its journey 27 years’ ago, with a fleet of only three buses, Big Bus Tours has swiftly expanded to a global fleet of over 400 hundred  open-top buses, turning 5 million tourists into explorers, every year. Big Bus Tours operates in London, Dubai, Hong Kong, New York, Las Vegas, Chicago, Abu Dhabi, Budapest, Istanbul, Miami, Muscat, Rome, Paris, Philadelphia, San Francisco, Darwin, Sydney, Vienna, Washington DC, Dublin and Singapore, with a sightseeing concept designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations, with complimentary additions to enhance the visitor sightseeing experience. In February 2015, private equity firm Exponent purchased Big Bus Tours, with a shared vision to make Big Bus Tours the number 1 thing to do in each world-famous city.  In 2016, Merlin Entertainments PLC became a shareholder, offering a natural synergy with Big Bus Tours and Merlin attractions and experiences around the world. With entertaining guides and commentary and knowledge of the latest events in each city, the Big Bus City Crew leaves every passenger with a story to tell.

Overall Purpose

We require an enthusiastic and highly motivated individual to join the European Finance team in an Accounts Receivable Clerk role.  
 
As part of the accounts team, the purpose of this role is to ensure recovery of money from customers such as businesses & individuals, Trade & Agent accounts. Timely and effective collection of all debts and customers payments negotiating re-payment plans when required. 
 
Building and maintaining existing relationships with our Agents and Agent Sales team. 

Key Areas of Accountability and Responsibility 

Credit Control

• Checking customer's credit ratings
• Setting up new customer accounts
• Dealing with internal queries about payments
• Debtors analysis – providing debt collection (debtor ageing) reports to the accounting team, Agent Sales Team and Management.  
• Ensuring customers pay on time, liaising with Agents & Agent Sales Representative. Contacting individuals or business customers when payment is overdue
• Assessing any aged amounts receivable for recoverability
• Negotiating re-payment plans
• Starting legal proceedings if debts are not paid within an agreed time
• Liaising with solicitors, bailiffs and debt counsellors where necessary 

Partner sales management and billing 

• Using data from the group’s core systems to produce sales invoices for (trade and agent) partners 
• Posting and allocating daily receipts to accounting systems
• Reconciling cash receipts against expectations and investigating any discrepancies
• Issuing “prepaid” voucher booklets to sales teams
• Overseeing correct allocation of voucher booklets against the correct agent partners in our sales and accounting systems
• Assisting with transition from current AR systems and processes to improved alternate solutions 

Online partner sales

• Issuing online sales statements to partners
• Dealing with reconciliation queries  
• Maintaining and updating online platform with payments & contra settlement payments
• Updating the spreadsheets used to monitor payments & contra settlements  
• Set up new partner accounts on platform
• Refunding on platform
• Invoicing partners for amounts due, where applicable
• Inputting cash payments made by partners into our SAP system 

Knowledge 

• Understanding of the accounts receivable process
• Good understanding of travel/tourism industry is preferred  

Skills

• Proficient in use of Microsoft Word, Excel and PowerPoint
• Previous experience of SAP is preferred  
• Excellent communication skills  
• Time management
• Proven ability to manage multiple work streams at the same time while paying strict attention to detail 

Experience/Qualifications

• Previous experience in an accounts receivable/credit control function is necessary  

Competencies

• Communication – Ability to express ideas or facts in a clear and persuasive manner
• Analytical – Effectiveness in identifying problems, seeking pertinent data, recognising important information and identifying possible causes of problems
• Planning and Budgeting – Ability to establish efficiently an appropriate course of action for self/others to accomplish a goal
• Resilience – Able to maintain effectiveness in situations of disappointment and/or rejection
• Confidential - Able to manage data confidentially