South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

The successful applicant will be our ambassador for BCHA Learn, develop and improve processes within the referral, on boarding and data collection processes throughout the department across multi programme delivery. You will engage with customers for BCHA Learn and maintain and develop new partnerships with referral agencies In this role you will professionally represent the BCHA Learn function to the general public, and ensure the smooth operation of the admissions and engagement function.

“This role will give the opportunity to work alongside young people aged 15-24 and adults who are unemployed, offering one to one coaching around confidence, communication and employability skills. You will have the opportunity to deliver engaging group sessions with customers to encourage employability development”. Says Val Jefferies, Project Leader, BCHA Learn.

We can offer you the opportunity to:

• to work with a customer group focused on employment
• use your motivation and communications skills to engage customers
• focus on building trusting relationships with our customers;
• receive full training in trauma informed approaches, managing mental health, substance misuse and accommodation services
• work in rewarding environment where you will be supported and given the tools necessary to perform in your role

This is a great opportunity to support a customer group within the local community, establish meaningful relationships and advance your career.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Able to demonstrate that you put the customer at the heart of all you do

The ability to remain focused and deliver job responsibilities professionally in a busy and noisy office and reception environment

The ability and confidence in speaking with BCHA team, referral partners, employers and participants in person and on the phone

Experience and competence in communicating effectively with vulnerable adults and young people

Experience of providing co-ordination and admissions support in the post-16

learning environment

Confident in liaising with referral partners and public bodies as part of a robust risk assessment process