Head of Customer, Home and Wellbeing (Housing Management) - £50,537.00 - £54,183 per annum: Full time, Permanent

Bournemouth Churches Housing Association Dorset United Kingdom Support services

Company Description

BCHA is a South West based charitable housing association with a continuing mission to meet housing need and end homelessness. We have properties across the South West providing affordable homes and temporary accommodation to a wide range of individuals, supporting them to lead independent, fulfilled lives and experience in a ‘technical property services’ environment.

Position

In this role you will be managing the Tenancy Services Teams across Dorset and Devon. BCHA are committed to developing affordable and sustainable homes and being a landlord of choice. We need someone who shares our goals to be the professional lead for all aspects of housing service development and engagement with customers. You will collaborate closely with colleagues and partners to enable and embed a solutions-focused, diligent approach to existing and new challenges.

This is great opportunity to:

  • Establish clear strategies, improving systems and processes and leading teams to deliver high quality services
  • Lead the on the delivery of our goals from the BCHA business plan in line with best practice (also ensuring compliance with statutory, legal, regulatory and professional requirements)
  • Provide modern, relevant and accessible services for customers
  • Inspire, lead and develop teams using supportive coaching styles and reflective practice to create a culture of continuous improvement, innovation and best practice
  • Take a key strategic role in business growth relating to housing management
  • Prioritise financial inclusion for customers, ensuring they can access financial aid available to them
  • Be the champion for inclusion activities for customers across the organisation

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Closing date: 05/07/2022

Requirements

  • Be driven and motivated to deliver on the BCHA business plan
  • Enjoy working in a diverse and sometimes complex organisation
  • Be an inspirational leader with strong people management skills)
  • Be able to work collaboratively with stakeholders across the organisation
  • Resilient, have a positive attitude and be solutions focused
  • Organised, with good time management skills to prioritise and achieve objectives
  • Be a strategic thinker & financially astute to achieve the business plans
  • Able to develop and support individuals using a coaching style of management
  • Excellent communication skills, written and verbal
  • Able to problem solve, analyse options and make confident decisions

Attachments

Apply

Already registered? Click here

Not registered? Complete the form

The operating system you are using causes the expiration of the uploaded files within one minute: we recommend you to upload the attachments as the last step before sending the application. Otherwise you will be asked to upload the files every 60 seconds.

NB: Details of all current employers must be disclosed so please click 'Add New Employment History' if necessary

Please start with the most recent including any unpaid or voluntary work. Click on the '+Add New 3. Previous Employment' to add more than one.

Secondary school/college/university/apprenticeship including current studies, with the most recent first.
Professional / Technical membership
NB. We reserve the right to contact employers or educational establishments to verify details given.

We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share this commitment. As part of our commitment, we will ensure that all potential employees satisfy our employment checks.
Please note that if you are offered a post, you will be required to undertake further checks, including references, and may be required to provide a Disclosure from the DBS (dependant on the job role).
Rehabilitation of Offenders Act
BCHA treats applicants who have a criminal record fairly and will not discriminate because of a conviction or other information revealed. Possession of a criminal record will not automatically prevent applicants from working at BCHA. As part of the recruitment process any information revealed regarding a criminal record will only be considered in light of its relevance to the post for which the candidate is applying. As you are applying for a post which is eligible for a DBS Disclosure, you are required to declare information on any convictions, cautions, reprimands or final warnings, which would not be filtered in line with current guidance.

We are committed to interviewing people with a disability who meet the essential criteria of the person specification. The Disability Discrimination Act defines a person as having a disability if he or she has,” a physical or mental impairment which has a substantial and long-term adverse effect on his or her ability to carry out normal day to day activities”.
We will make reasonable adjustments to help a person with a disability through the application & selection process and, if successful, to assist you in carrying out the duties of your job.

Please give details of at least two referees, one of whom must be your current or most recent employer. If you are in, or have just completed full-time education, one referee should be from your school, college or university. References must cover a minimum of five years of employment. If there has been a gap in employment or where you do not have five years of employment, then a personal reference covering this period from someone who can comment on your ability to do the job is acceptable. Referees must not be related to you, or writing solely in the capacity of a friend, and must be able to comment on your skills and abilities in relation to the post.
References will be taken up if an offer of employment is made to you.
By submitting this application form you are agreeing to the best of your knowledge, the information you have provided is complete and accurate and that it may be used for purposes by the BCHA group under the General Data Protection Regulations
You understand that if, after appointment, any information is found to be inaccurate, this may lead to dismissal without notice.

Click here (or drag and drop) to Upload a file
doc, docx, txt, rtf, pdf, odt (Max: 2 MB)

GENERAL PRIVACY POLICY FOR THE USERS OF Bournemouth Churches Housing Association

Collection and use of information

Bournemouth Churches Housing Association collects information and data that users choose to provide; Bournemouth Churches Housing Association also collects information related to access of users in order to identify, solve problems and improve offered services.
The purpose of the collection and the use of information are those of the autonomous reporting by candidates towards clients and partners of Bournemouth Churches Housing Association, which are interested in searching and recruiting human resources, through the information of curricula vitae and profiles voluntarily entered by the candidates themselves.

The information that users choose to insert on the Portal will be consulted, used and classified by other individuals/ organizations that can have access, as holders of rights guaranteed by the partnership or customer relationship with Bournemouth Churches Housing Association.
Bournemouth Churches Housing Association performs all necessary operations to ensure that the information are placed in a safe and protected environment, trying to restrict access to the database and distributing rights to users with adequate methods, but can not guarantee that unauthorized individuals/ organizations will not have access through an irregular method.
Bournemouth Churches Housing Association, moreover, can not control the ways in which the authorized users catalog and transfer the information downloaded from the database, therefore it is user's responsibility to ensure that sensitive information are not inserted in Bournemouth Churches Housing Association Portal.
Information provided by the Users are used by Bournemouth Churches Housing Association to deliver offered products and services and to develop the Portal; some of our services may include the display of customized contents and advertising messages.
Bournemouth Churches Housing Association may use the user's information to contact him/ her about Portal updates, to conduct surveys and for informative communications (with the possibility for the user to refuse the consent) and related to its services, including updates of the software used.

Communication of collected information

Bournemouth Churches Housing Association may share information provided by users with third parties that support the delivery of its products and the performance of its services towards the users. These third parties may not use these information for purposes other than assistance and support in providing these products and services.

The information gathered can be shared if this is required by law. The information gathered on our web sites are cataloged in whole or in part in Italy and are subject to Italian law.

Bournemouth Churches Housing Association may disclose or transfer information if its business is sold or acquired.

Management of his/ her own information by the user

The user can review, correct or delete its personal information at any time; to perform these operations, user can enter in his/ her private area, click on the Profile and/ or User Settings button and make all necessary changes.
The above information about the users will be deleted, but logs and other user demographic and statistical information could be kept, maintaining an archived copy of these information anonymously.
If the personal information of the users have been consulted by other individuals/ organizations before the revisions and deletions, Bournemouth Churches Housing Association can not perform the deletion of previous information on their systems.i.

Other relevant information and insights

Please consult the full version of the Privacy Statement and the Privacy Policy for more information. Our sites are not suitable for persons aged under 18 years old.

Contacts

For any further information or details, clarifications and questions about our privacy policy, please contact us by writing an e-mail to  or through the forms in the contact sections of our web site. It is also possible to write us at the following address: Bournemouth Churches Housing Association, , ,  - .

(If you do not accept, your request cannot be processed)
(Fields marked with * are required)