Data and Digital Services Technical Lead (1 Year FTC, Full - Time, £30,946 - £35607 per annum)
Company Description
BCHA are working with Dorset Healthcare, The Lantern and Help and Care, to deliver wellbeing hubs, across Dorset. This is part of the universal offer of wellbeing support, an element of the mental health transformation programme for adults. The hubs will support people to take the steps that matter to them, by connecting them to what they might need, at the right time and in the right place, ultimately empowering people to make their own choices and moving towards full citizenship within their communities. Citizenship in this context means having a voice, a sense of belonging, purpose, identity and equal access to the rights and opportunities that should be available to all.
Position
We are seeking a dedicated Data and Digital Services Technical Lead to ensure the smooth and effective running of IT Services, including data provisioning and reporting, for all Access and Wellbeing Partnership staff. This role is crucial in acting as the primary point of contact between staff and the BCHA Digital Services Function, addressing all IT requirements with a focus on continuous support and reassurance.
Key Responsibilities:
- Serve as the main liaison for all IT needs between the Access and Wellbeing Partnership staff and the BCHA Digital Services Function.
- Provide consistent understanding and reassurance to staff regarding IT services, applications, systems, and equipment to enhance their focus and effectiveness.
- Manage the transition of data and reporting as per organizational contracts with BCHA’s partners.
- Collaborate with IT Training, IT Infrastructure, and IT Suppliers to ensure consistent and reliable IT support in line with BCHA standards and policies.
- Maintain an IT presence at Access and Wellbeing Partnership sites as required.
- Provide direct 1st and 2nd line support and IT training to colleagues.
What We Offer:
Join our team and play a vital role in bridging the gap between IT services and staff needs. Your expertise will enable our team to focus on their primary responsibilities while ensuring seamless IT operations. If you're passionate about IT support and thrive in a collaborative environment, apply now to make a meaningful impact.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Closing date: 15th July 2024 @5pm
Requirements
| Demonstrable ability to find solutions to technical IT issues, incidents and requests. Capable of building relationships with a wide and varied range of stakeholders. Evidence of successful experience working in a 1st and 2nd line IT Support role. Experience of driving successful outcomes through supply chain engagement. |
