Community & Commercial Engagement Coordinator (£25,779.500 - £27027.00, permanent 37.5 hours per week)

Bournemouth Churches Housing Association Poole United Kingdom Support services

Company Description

BCHA are a diverse and growing specialist housing, learning and support provider. We are currently recruiting for a Community Engagement Coordinator to join our team at The Factory our bespoke building in Poole.

The Factory Team work closely with a wide range of stakeholders, predominately in the Bournemouth, Christchurch and Poole area, by offering a range of services, including, Co-working desk hire, Conferencing and training facilities, Boardroom/Meeting room hire, business rental space, community café and garden space offering volunteer opportunities.


Position

You will be responsible for coordinating a range of functions that will meet the needs of the customers, working with a wide range of people, from businesses, local authorities, colleagues of BCHA and the wider community, in a wide range and innovative program of activities.

You will be responsible for engaging with individuals, families, councillors and community groups who are under-represented in the area, you will support them to come together to access services and training while increasing participation and reducing isolation.

We can offer you the opportunity to:

  • work within a small professional team in a friendly and supportive environment;
  • achieve real job satisfaction in a rewarding and challenging role;
  • Identify, maintain and strengthen links with relevant local community organisations, community and faith groups, GPs and stakeholders.
  • Identify barriers to accessing services within the local communities and formulate strategies as to how these might be overcome.
  • Develop and assist with the delivery of support sessions, workshops and training.
  • Source training in relation to the programmes objectives.
  • liaise with external providers to access services that support customers

You can add real value as part of a small team of professionals who build positive, trusting and respectful relationships with our customers who are preparing to move forward towards independence.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

Requirements

Strong communication skills (ability to communicate with our customers)

Experience working within resident / customer engagement

Excellent presentation skills

Able to demonstrate that you put the customer at the heart of all you do

Ability to handle situations of conflict or potential conflict with customers who may be distressed or potentially aggressive and to do so in line with BCHA’s policies and procedures

Evidence of ability to use the full Microsoft Office Suite of tools

Knowledge of online video platforms including Teams and Zoom

Ability to use social media to create awareness of generate interest

Able to demonstrate you are an effective team worker (and able to work effectively on your own, if required)

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We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share this commitment. As part of our commitment, we will ensure that all potential employees satisfy our employment checks.
Please note that if you are offered a post, you will be required to undertake further checks, including references, and may be required to provide a Disclosure from the DBS (dependant on the job role).
Rehabilitation of Offenders Act
BCHA treats applicants who have a criminal record fairly and will not discriminate because of a conviction or other information revealed. Possession of a criminal record will not automatically prevent applicants from working at BCHA. As part of the recruitment process any information revealed regarding a criminal record will only be considered in light of its relevance to the post for which the candidate is applying. As you are applying for a post which is eligible for a DBS Disclosure, you are required to declare information on any convictions, cautions, reprimands or final warnings, which would not be filtered in line with current guidance.

We are committed to interviewing people with a disability who meet the essential criteria of the person specification. The Disability Discrimination Act defines a person as having a disability if he or she has,” a physical or mental impairment which has a substantial and long-term adverse effect on his or her ability to carry out normal day to day activities”.
We will make reasonable adjustments to help a person with a disability through the application & selection process and, if successful, to assist you in carrying out the duties of your job.

Please give details of at least two referees, one of whom must be your current or most recent employer. If you are in, or have just completed full-time education, one referee should be from your school, college or university. References must cover a minimum of five years of employment. If there has been a gap in employment or where you do not have five years of employment, then a personal reference covering this period from someone who can comment on your ability to do the job is acceptable. Referees must not be related to you, or writing solely in the capacity of a friend, and must be able to comment on your skills and abilities in relation to the post.
References will be taken up if an offer of employment is made to you.
By submitting this application form you are agreeing to the best of your knowledge, the information you have provided is complete and accurate and that it may be used for purposes by the BCHA group under the General Data Protection Regulations
You understand that if, after appointment, any information is found to be inaccurate, this may lead to dismissal without notice.

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GENERAL PRIVACY POLICY FOR THE USERS OF Bournemouth Churches Housing Association

Collection and use of information

Bournemouth Churches Housing Association collects information and data that users choose to provide; Bournemouth Churches Housing Association also collects information related to access of users in order to identify, solve problems and improve offered services.
The purpose of the collection and the use of information are those of the autonomous reporting by candidates towards clients and partners of Bournemouth Churches Housing Association, which are interested in searching and recruiting human resources, through the information of curricula vitae and profiles voluntarily entered by the candidates themselves.

The information that users choose to insert on the Portal will be consulted, used and classified by other individuals/ organizations that can have access, as holders of rights guaranteed by the partnership or customer relationship with Bournemouth Churches Housing Association.
Bournemouth Churches Housing Association performs all necessary operations to ensure that the information are placed in a safe and protected environment, trying to restrict access to the database and distributing rights to users with adequate methods, but can not guarantee that unauthorized individuals/ organizations will not have access through an irregular method.
Bournemouth Churches Housing Association, moreover, can not control the ways in which the authorized users catalog and transfer the information downloaded from the database, therefore it is user's responsibility to ensure that sensitive information are not inserted in Bournemouth Churches Housing Association Portal.
Information provided by the Users are used by Bournemouth Churches Housing Association to deliver offered products and services and to develop the Portal; some of our services may include the display of customized contents and advertising messages.
Bournemouth Churches Housing Association may use the user's information to contact him/ her about Portal updates, to conduct surveys and for informative communications (with the possibility for the user to refuse the consent) and related to its services, including updates of the software used.

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Bournemouth Churches Housing Association may share information provided by users with third parties that support the delivery of its products and the performance of its services towards the users. These third parties may not use these information for purposes other than assistance and support in providing these products and services.

The information gathered can be shared if this is required by law. The information gathered on our web sites are cataloged in whole or in part in Italy and are subject to Italian law.

Bournemouth Churches Housing Association may disclose or transfer information if its business is sold or acquired.

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The user can review, correct or delete its personal information at any time; to perform these operations, user can enter in his/ her private area, click on the Profile and/ or User Settings button and make all necessary changes.
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