Duty Manager

Berkshire, Buckinghamshire & Oxfordshire Wildlife Trust Thatcham West Ward United Kingdom Visitor Centre
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Company Description

The Berkshire, Buckinghamshire and Oxfordshire Wildlife Trust (also known as BBOWT) was formed in 1959 and has a vision of an environment rich in wildlife for everyone, valued by all. We aim to lead the way to nature’s recovery through innovative land management, and connect people with nature to improve their wellbeing. We work in partnership and through collaborative projects with local communities, businesses, land owners and local authorities. In the three counties BBOWT owns or manages over 80 nature reserves covering 2,500 hectares. We have more than 50,000 members, employ over 100 professional staff, and have active support from more than 1,350 volunteers. Each year around 12,000 schoolchildren visit our education centres. BBOWT has an annual turnover of over £6 million and receives income from membership subscriptions, grants and donations. BBOWT is one of 46 Wildlife Trusts working across the UK, each is a corporate member of the Royal Society of Wildlife Trusts.

Our mission – To create a Living Landscape across our towns, cities and countryside and inspire our communities to act for nature.

Our aim – To lead the way for nature’s recovery and connect people with nature, so that:

• Our soil and water resources are managed to create functioning ecosystems and wildlife rich places.

• Local communities, decision-makers, landowners and business work with and for nature.

• People recognise their dependence upon nature and its value to their mental and physical wellbeing.


Position

We are looking for an enthusiastic, friendly person with a positive attitude to join our team. This role is hands on and every day is different. Tasks will range from dealing with visitor’s queries, health and safety issues and procedures, room bookings, trading operations and banking. You will be very capable of taking decisions on your own, as you will have overall accountability of the centre during your shift.

Requirements

The successful candidate will be passionate about providing exceptional customer service and confident in their abilities to resolve customer issues. You will also be able to work well and communicate with a wide range of people to establish good working relationships, and support and cooperate with others. Confident in your ability to stay calm under pressure.

Other information

Salary: £12.17 per hour
Contract: Fixed term 1 November 2021 – 31 March 2022
Hours: Average of 17 hours per weekend worked, at least 1 weekend in every 5 weeks
Based: The Nature Discovery Centre, Thatcham

Applications will be considered for interview on a rolling basis, so we would advise applying as early as possible. The closing date is 31 October 2021 however we reserve the right to close this vacancy early if we receive sufficient applications for the role.