Awen Cultural Trust

Awen Cultural Trust is a registered charity with a wholly-owned subsidiary, Awen Trading Ltd, based in South Wales. Our purpose is to make people’s lives better.

For further information please visit our website: www.awen-wales.com

Ymddiriedolaeth Ddiwylliannol Awen

Mae Ymddiriedolaeth Ddiwylliannol Awen yn elusen restredig sydd yn berchen ar is-gwmni, y cwmni cyfyngedig Masnachu Awen, wedi ei lleoli yn Ne Cymru.

Am fwy o wybodaeth ewch i’n gwefan: www.awen-wales.com

Our Library Assistants work flexibly on a wide variety of tasks, most of which involve communication with Library users and colleagues. You will be highly visible to users, ready at all times to provide help and support in the use of the Library and its facilities, including its IT facilities and e-Resources. Following training, you will help deliver our activities and events programme which ranges from Bounce & Rhyme for babies, through Coding clubs and reading groups to Dementia friendly coffee groups.

What will you be doing?

• Welcome users of the library and deal with their book loans, requests and information enquiries.

Provide assistance to the public with IT and digital queries and advise users of ICT training available within libraries.

• Assisting with Council Local Contact Point enquiries dependant on location.
• Work as part of a team to deliver events and activities. These include story times, Bounce and Rhymes, Reading Groups, Coding Clubs, class visits and craft activities etc.
• Advise readers on their choice of books and materials to ensure that they access the best information for their needs.
• Help to promote all of the library’s services including the range of online services available 24/7.
• Keeping up to date with special promotions and working with the team to organise relevant activities and displays.
• Participate in relief arrangements to ensure front line services across libraries are provided as required
• Play an active part in the development and promotion of Awen services to the public.
• Conduct payment transactions with customers in line with Awen Financial Guidelines.
• Take part in training and development opportunities which will help you deliver on the above tasks and responsibilities to the best of your ability.

General Duties and Responsibilities

• Be responsible for your own safety and that of other staff and any member of the public who may be affected by your acts and omissions at work.
• Participate in any training and development activities to maintain own development or to enhance competence within job role.
• Uphold and integrate our purpose and values in all that you do.
• Ensuring that activities are completed in accordance with Awen’s commitment to equalities and diversity and in line with best practice and legislation.
• This is not a complete statement of all duties and responsibilities comprising this post, which may have to be varied to meet the changing needs of the Trust.

Basis:

Permanent

Hours:

30 hours per week

Salary:

£14,161 (Salary subject to job evaluation)

Base/s:

Pyle Library

Accountable to:

Library Supervisor

Closing date for applications:

2nd August 2021

Conditions of your appointment

Medical Clearance: Any offer of appointment is subject to medical clearance.

References: Two satisfactory references of which one should be your last employer. Where possible, both should be from previous employers.

Probationary period: New staff appointed to Awen will be subject to a 6-month probationary period.

Eligibility to work in the UK: All candidates are required to meet the right to work checks as set out by the UK government. Further information can be obtained from Work in the UK - GOV.UK (www.gov.uk)

Person Specification

Essential criteria are indicated as (E)

The Person

• Flexible and proactive approach and attitude (E)
• Interest and enthusiasm for books and reading (E)
• Confidence and enthusiasm to help develop the events programme and to run activities (E)
• A commitment to providing excellent customer service (E)
• Forward thinking and able to contribute to the development of Awen

Qualifications, Skills, Abilities and Experience

• Excellent interpersonal skills with the ability to communicate clearly (E)
• Good administration skills with a methodical approach and attention to detail (E)
• Experience of dealing with financial transactions and handling cash (E)
• Experience of using a variety of ICT packages including Microsoft packages (E)
• Good numeracy skills particularly in relation to handling cash (E)
• Ability to apply relevant knowledge in order to coach and support others (E)
• Experience in a customer service role (E)
• Formal ICT qualification or the ability to demonstrate competence through experience (E)
• Good standard of education, equivalent to NVQ/OCF 2, or the ability to demonstrate competence through experience (E)
• Ability to travel for work purposes
• Ability to speak Welsh
• Understanding of Awen’s offer and services
• Knowledge of library standards and relevant processes
• Ability to work Innovatively and creatively to support the developments of new initiatives
• Able to organise work to meet deadlines

At Awen you will have the opportunity to share ideas, contribute to the development of the organisation and help shape a culture of creativity, empowerment, and continuous improvement.

We are committed to an organisational culture that values people from all backgrounds. We welcome and encourage applications from all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, gender identity, religion, sexual orientation, age, or other category protected by law.

As Disability Confident Employer we are committed to interviewing all disabled applicants that meet the essential criteria for the post. In addition, we will make reasonable adjustments and make our process accessible to all.

People are at the heart of everything we do and that includes our staff, whether that’s promoting flexible working opportunities and policies, supporting your health and welfare or developing our inclusive working practice, you are what make’s Awen a success and it’s important to us that you play your part and enjoy working with us.

You will have access to a number of staff benefits including a free parking pass for Bryngarw Country Park, 20% discount at our café’s, 10% discount on purchases at Bleaf and WoodB, as well as discounted leisure access and 2 pantomime tickets at Christmas.

We would love to hear from you, to apply please complete our online application form and if you need another accessible format get in touch by emailing [email protected] or call 01656 754825.

*Please note that on submissioin of your application you will receive an email asking you to complete an Equality, Diversity and Inclusion questionnaire. Please check your spam and junk folders. It is neccesary to submit this questionnaire to complete your application.