Awen Trading Ltd

Awen Trading Ltd is the commercial arm and wholly owned subsidiary of Awen Cultural Trust a registered charity based in South Wales. Our purpose is to make people’s lives better.

For further information please visit our website: www.awen-wales.com

Cwmni Cyfyngedig Masnachu Awen

Mae Ymddiriedolaeth Ddiwylliannol Awen yn elusen restredig wedi ei lleoli yn Ne Cymru, sydd yn berchen ar is-gwmni, y cwmni cyfyngedig Masnachu Awen. Ein pwrpas yw i wella bywydau.

Am fwy o wybodaeth ewch i’n gwefan: www.awen-wales.com

You will undertake a variety of roles to ensure that our customers enjoy their visits to venues and shows.

Working closely with the Bar and Duty Manager you will be required to work front of house in the bar and kiosk and deal with customer needs throughout their time at the venue.

What will you be doing?

• Welcoming customers to our venues, and effectively supporting the customer journey.

• Serving customers in our bars and kiosks selling alcohol, programmes, merchandise and ice creams.

• Handling cash/cashless transactions in line with financial guidelines and processes.

• Managing the flow of customers in the building and adhering to health & safety and fire evacuation procedures.

• Setting up for events, including moving furniture and equipment, as well as cleaning and tidying as required.

• Carry out the stocking up of bars and kiosks, including the moving and handling of stock.

General Duties and Responsibilities

• Be responsible for your own safety and that of other staff and any member of the public who may be affected by your acts and omissions at work.

• Participate in any training and development activities to maintain own development or to enhance competence within job role.

• Uphold and integrate our purpose and values in all that you do.

• Ensuring that activities are completed in accordance with Awen’s commitment to equalities and diversity and in line with best practice and legislation.

• This is not a complete statement of all duties and responsibilities comprising this post, which may have to be varied to meet the changing needs of the Trust.

Basis:

Casual Worker

Hours:

Variable - Casual Hours

Salary: Up to £8.91

Base/s:

The MET Abertillery

Accountable to:

General Manager

Closing date for applications:

28th July 2021

Conditions of your appointment

Medical Clearance: Any offer of appointment is subject to medical clearance.

References: One references which should be a current or last employer where possible / Two satisfactory references of which one should be your last employer. Where possible, both should be from previous employers.

Probationary period: New staff appointed to Awen will be subject to a 6-month probationary period.

Eligibility to work in the UK: All candidates are required to meet the right to work checks as set out by the UK government. Further information can be obtained from Work in the UK - GOV.UK (www.gov.uk)

The Person (Essential criteria are indicated as (E))

• Pleasant and Courteous Manner (E)

• Trustworthy and reliable (E)

• Ability to work on own initiative as well as a key member of a team (E)

• Flexible and proactive approach and attitude (E)

• A commitment to providing excellent customer service (E)

• Forward thinking with a high degree of initiative, resourcefulness, flexibility and a self-motivating approach.   

• Welcomes and embraces change with a positive approach and attitude.

• Interest and enthusiasm in theatres and arts

Qualifications, Skills, Abilities and Experience

• Good communication skills (E) 

• Good time management and ability to follow instructions (E) 

• Ability to work in a multifaceted position and deliver excellent customer service at all times (E) 

• Ability to work on own initiative as well as a key member of a team (E) 

• Excellent numeracy skills particularly in relation to cash handling (E)

• Experience in a customer service role  

• NVQ Level 2 in Hospitality/Customer Service or similar or be able to demonstrate similar through experience

• Knowledge and understanding of the importance of health and safety

• Evidence and understanding of Awen’s offer and services

• Ability to speak Welsh

• Able to lift, move, and carry loads/stock and other equipment/items as necessary  

At Awen you will have the opportunity to share ideas, contribute to the development of the organisation and help shape a culture of creativity, empowerment, and continuous improvement.

We are committed to an organisational culture that values people from all backgrounds. We welcome and encourage applications from all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, gender identity, religion, sexual orientation, age, or other category protected by law.

As Disability Confident Employer we are committed to interviewing all disabled applicants that meet the essential criteria for the post. In addition, we will make reasonable adjustments and make our process accessible to all.

People are at the heart of everything we do and that includes our staff, whether that’s promoting flexible working opportunities and policies, supporting your health and welfare or developing our inclusive working practice, you are what make’s Awen a success and it’s important to us that you play your part and enjoy working with us.

You will have access to a number of staff benefits including a free parking pass for Bryngarw Country Park, 20% discount at our café’s, 10% discount on purchases at Bleaf and WoodB, as well as discounted leisure access and 2 pantomime tickets at Christmas.

We would love to hear from you, to apply please complete our online application form and if you need another accessible format get in touch by emailing [email protected] or call 01656 754825.

*Please note that on submissioin of your application you will receive an email asking you to complete an Equality, Diversity and Inclusion questionnaire. Please check your spam and junk folders. It is neccesary to submit this questionnaire to complete your application.