Awen Cultural Trust

Awen Cultural Trust is a registered charity with a wholly-owned subsidiary, Awen Trading Ltd, based in South Wales. Our purpose is to make people’s lives better.

For further information please visit our website: www.awen-wales.com

Ymddiriedolaeth Ddiwylliannol Awen

Mae Ymddiriedolaeth Ddiwylliannol Awen yn elusen restredig sydd yn berchen ar is-gwmni, y cwmni cyfyngedig Masnachu Awen, wedi ei lleoli yn Ne Cymru.

Am fwy o wybodaeth ewch i’n gwefan: www.awen-wales.com

The Cafe Assistant is a practical, hands-on role. This is an exciting opportunity to play a vital part in our newly refurbished cafe at Bryngarw Country Park. Maintaining high standards of customer care and cleanliness and working within a small team, you will be instrumental in ensuring the Bryngarw Country Park cafe is a standout destination. You may also be required to work at the Grand Pavilion cafe in Porthcawl and other Awen venues.

Duties and Responsibilities

• At all times demonstrating the highest standards of customer welcome and care when assisting customers at the counter and delivering orders to tables.
• Serving customers efficiently with food and drink orders and taking payments.
• Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business.
• Handling customer complaints in the first instance and reporting feedback to the manager.
• Ensuring adequate stock levels of supplies and consumables for café area, managing orders and stock rotation.
• Keeping the serving area tidy and clean including table clearing.
• Keeping up to date with special promotions and creating displays.

Food Safety, Health & Safety and Wellbeing, Compliance and Regulations

• Responsible for security (product and cash), taking payments accurately and being vigilant for shoplifters and fraudulent credit cards etc.
• Working within established guidelines and operating procedures
• Reporting any accidents or near misses.
• Applying high levels of hygiene, sanitation and safety at all times.
• You will adhere to our dress code and the correct uniform at all times.
• Ensuring that all Company and Client policies and procedures, site rules and statutory regulations relating to Food Safety, Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH are adhered to.
• You will be aware of all Fire and Emergency Evacuation Procedures and ensure that normal precautions are taken to protect against fire and safety hazards.

General Duties and Responsibilities

• Be responsible for your own safety and that of other staff and any member of the public who may be affected by your acts and omissions at work.
• Participate in any training and development activities to maintain own development or to enhance competence within job role.
• Uphold and integrate our purpose and values in all that you do.
• Ensure that activities are completed in accordance with Awen’s commitment to equalities and diversity and in line with best practice and legislation.
• This is not a complete statement of all duties and responsibilities comprising this post, which may have to be varied to meet the changing needs of the Trust

Hourly rate will be between £6.56 and £8.91 in line with national Minimum wage requirements

The Person

• Pride in your work always aiming to provide the highest of standards and continually striving to improve and develop (E)
• Leads by example is well presented, professional and has a can-do attitude (E)
• Friendly, and approachable, enjoys working as part of a team and sharing best practice (E)
• Commitment to personal development (E)
• You will welcome and embrace change with a positive attitude (E)
• Passion for excellent customer service with a keen interest in food (E)
• Adaptable and flexible to meet demands (E)
• Enjoys making a person rapport with customers (E)
• Demonstrates a proactive and positive attitude whilst embedding Awen’s values throughout (E)
• Contributes ideas and solutions and able to apply them in order to improve (D)

Qualifications, Skills, Abilities and Experience

• Basic Food Hygiene Qualification (D)
• NVQ in Customer Service or be able to demonstrate similar through experience (D)
• Proven experience in a similar environment (D)
• Experience of working alone and as a team to achieve high standards of service and set standards (D)
• Practical knowledge and experience of complying with relevant legislation and industry best practice (D)
• Excellent organisational Skills (E)
• The ability to think on your feet and make effective decisions whilst working under pressure (E)
• Ability to speak Welsh (D)
• Excellent communication skills including active listening (E)
• Excellent time management skills to ensure food is served on time and a great customer experience is achieved (E)
• Trained barista or with previous catering experience (D)
• Knowledge of safe working and food hygiene practices (E)

Basis: Casual

Salary: £18,584

Hours: Various (including Bank Holidays and Weekends)

Base: Bryngarw Park

Accountable to: Chef

Conditions of your appointment

Medical Clearance:

Any offer of appointment is subject to medical clearance.

References:

One satisfactory reference (Preferably your last employer).

Probationary period:

New staff appointed to Awen Trading Ltd will be subject to a 6-month probationary period.

Eligibility to work in the UK:

You are required to provide originals of one of the following documents as proof of your eligibility to work in the UK: birth certificate issued in the United Kingdom in conjunction with form P45, Form P60 or a pay slip from previous employment, current passport issued by a member state of the EEA or official immigration document showing that you are eligible to work in the United Kingdom.

Closing date for applications: 17th May 2021

Awen aspire to have a workforce that reflects the diversity of the communities we serve. Therefore, we welcome all applications irrespective of gender, ethnic origin, religion, belief, sexual orientation, age or disability. We consider ourselves to be a family friendly employer and offer various flexible working patterns.

We are committed to interviewing all disabled applicants that meet the essential criteria for the post. In addition, we will make reasonable adjustments and make our process accessible to disabled applicants. These are commitments that Awen have signed up to under the Disability Confident Scheme.

Applications are made through an online application form. If another accessible format is required, please email [email protected] or call 01656 754825.