ASL Aviation Holdings is a global aviation services company with airlines based in Europe, South Africa, and Asia. ASL is a world leader in ACMI airline operations, serving major cargo and passenger airlines. ASL operates a fleet of 130 aircraft and serves over 150 airports worldwide, including passenger and cargo operations under ASL's own brands. The Group is committed to sustainability and has endorsed the 'Toulouse Declaration' and Destination 2050, the industry-led programme to achieve net-zero emissions in aviation by 2050. ASL is also working to meet the requirements of the European Commissions 'Fit for 55' proposals and is partnering with leading innovators in hydrogen-electric emission powertrains to introduce new emissions reduction technology into their current fleet. With a team of 3,000 people of 51 different nationalities, ASL Aviation Holdings is committed to excellence, experience, and expertise in aviation services while acting in the best interest of staff, customers, environment, and planet through their ESG policy.

• Adapt the central budget to de-central targets. Adopt measures towards fulfilling budget fulfillment.
• Monitor performance against budget and engineer measures towards corrective action.
• Manage de-central performance towards ensuring aggregate achievement of budget goals.
• Manage commercial actions and enhance customer portfolio to ensure consistent revenue growth.
• Oversee cargo reservations platform/tools across network.
• Manage system wide contracts (customers & suppliers).
• Ensure accurate, timely and efficient invoicing for service rendered.
• Facilitate collection of accounts receivables system wide.
• Innovate enhancements to product, service and customer portfolios.
• Heighten market awareness of the ASL brand.
• Develop and maintain commercial sales procedures and processes according to company policies.
• Select new suppliers and maintain suppliers service levels at a competitive rate.
• Ensure regular reporting of sales activities to Commercial Director.
• Facilitate operational objectives of the Operations Director.
• Collaborate with legal department for setting up agreements standards.

Customer service and satisfaction

• Manage global customer service functions.
• Manage key accounts and overall customer base
• Facilitate business relationships with other airlines and partners

Profitability

• Ensure achievement of all qualitative and quantitative targets associated with scheduled services.
• Manage profitability of scheduled services activities.
• Actively control costs of operations and conduct of business.

People management

• Train, motivate and supervise the Network Service Agent.
• Provide support, coaching and training to the team, to motivate and set targets in order to empower people to highly perform in their job and meet the expectations of the company.

• Bachelor’s Degree in Business or related field.
• Participation in international educational programs is a plus
• Minimum 8 years experience in sales, customer service or cargo activities.
• Experience in negotiating and handling commercial contacts / contracts.
• Excellent negotiations skills.
• Skills in Marketing.
• Customer-minded.
• Proven experience in people management.
• Excellent organization skills, strong focus on planning and implementation
• Able to deal with multidisciplinary agenda and workflow
• Management of modern office administration including associated IT tools.
• Excellent command of both oral and written English, Other languages (ie, German) is a plus.
• Very good communicator both spoken as well as in written form.
• Dynamic and independent individual.
• Being stress resistant and flexible, able to work under pressure and showing high energy.
• Fast thinker, pro-active.
• Tactful and able to deal with confidential information.
• To display a positive, open and cooperative behavior in order to facilitate a good relationship inside and outside the department, avoid and help to solve conflicts.
• To be rigorous, precise, well organized, solution orientated, proactive, etc.

Dear Candidate,

Thank you for your interest in ASL.

Once you submit your CV and cover letter for us, the system automatically sends you an 'Application Confirmation' and a ‘Registration Confirmation’ email which contains a link to activate your account and to choose your password. We also send you the interview invitations via in-recruiting.

We kindly ask you to please check your spam folder as the emails might be ending up there. You may look for the following title(s) and E-mail address.

Title(s): Registration Confirmation / Application Confirmation

E-mail address: [email protected]

Kind Regards,

ASL HR Team