Trainee Mentor - Hybrid or Remote (Internal Applicants Only)

Appello Remote United Kingdom Telecare
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Company Description

About Appello

We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring center with the latest digital technology being created by ourselves and our partners.

Becoming the UK's largest monitoring centre, supporting over 200,000 people across the country, and developing the first digital telecare system has been no small feats.

Our ambitions though are still significant and as our population ages the requirements for services that empower people to live independent, happier and healthier lives will continue to grow.

Position

Trainee Mentor

6 month Secondment - 1st April 2023 - 01st October 2023

35 hrs (5 days a week) flexible to business needs including weekends

post probation rate £22,568pa ( £12.40ph)


** Minimum training stage EHO trained to TS4 Level **


Remote working, hybrid working available on request.

Have you got what it takes to be part of the change?

Sharing our purpose and team spirit, you will play your part every day.

This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too!

You’ll also need the drive to meet personal targets whilst delivering excellent customer care.

Requirements

Main responsibilities

  • To assist the Trainers with planning each day’s activities and priorities
  • Assist Trainees with any queries they may have whilst call handling
  • Liaise with Shift Leaders and Senior Shift Leaders to ensure Trainees are receiving the right calls
  • Provide ad-hoc call handling support where the shift requires
  • Complete remote observations and side by side support with Trainees to support them with handling calls in an efficient manner in between their up skills
  • Support Trainers by organising ISVs and marking these where required
  • Participating and observing on different shifts to identify training needs
  • Providing feedback to the Trainers, Team Manager and Coaches when performance or training issues are identified

You will be required to follow a set shift pattern , here is the 7 week rota example

Week 1 03.04.2023 07:45-15:15 Monday - Friday

Week 2 10.03.2023 09:00-16:30 Monday - Friday

Week 3 17.03.2023 8:45-16:15 Monday - Friday

Week 4 24.03.2023 07:45-15:15 Monday - Friday

Week 5 01.05.2023 13:00-20:30 Monday - Friday

Week 6 08.05.2023 10:30-18:00 Wednesday - Sunday

Week 7 15.05.2023 08:00-15:30 Tuesday - Saturday



📧 Ready to join our team? 📧

To apply, you'll need to complete the following:

  • CV (Word doc or PDF files only) to include educational background information and work experience

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the HR Team on 01425 626337.

Other information

Appello Perks 😎

  • 23 days annual leave
  • We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
  • 24/7 employee assistance programme
  • Family and friends’ discounts on our services & products
  • Pension Scheme, up to 4% Company matched
  • Life assurance 2x annual salary