We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring center with the latest digital technology being created by ourselves and our partners.
Becoming the UK's largest monitoring centre, supporting over 200,000 people across the country, and developing the first digital telecare system has been no small feats.
Our ambitions though are still significant and as our population ages the requirements for services that empower people to live independent, happier and healthier lives will continue to grow.
At Appello, you can make a difference to people’s lives. You’ll be helping to transform lives through technology solutions, supporting the health, safety and security of vulnerable people.
You’re trusted to deliver outcomes that improve lives. We know this isn’t an easy task. It’s not for everyone. So in return, you’ll be well rewarded for your effort. You’ll be supported in your career – whether that’s career progression, learning new skills or simply doing what you do well.
And because we’re there for our customers around the clock, we’ve got opportunities that can be flexible for you.
Product Support Engineer 35 Hours per week – 9-5 – Monday-Friday – On Call Rota
As part of the Technical Team at Appello , you will be there to triage / analyse and resolve customer concerns and problems relating to Appello products, diagnose the root cause, and document interactions.
Providing on-call and ongoing troubleshooting, technical, and hardware advice and suggestions. Support remote and local upgrades, installations, and maintenance.Taking ownership of customer issues reported and seeing problems through to resolution.
Main Responsibilities and Activities
Qualifications & Training
Skills, General & Special Knowledge
Appello Perks 😎
📧 Ready to join our team? 📧
To apply, you'll need to complete the following:
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the HR Team on 01425 626337.