About Appello

We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring center with the latest digital technology being created by ourselves and our partners.

Becoming the UK's largest monitoring centre, supporting over 200,000 people across the country, and developing the first digital telecare system has been no small feats.

Our ambitions though are still significant and as our population ages the requirements for services that empower people to live independent, happier and healthier lives will continue to grow.

To provide a range of on-site support to the Senior Contracts Manager to help facilitate the successful and timely completion of installation contracts.

Main Responsibilities and Activities

• Providing regular feedback (written and verbal) to Regional Contract Manager regarding all projects under his control.
• Carrying out of Quality checks of all installation works undertaken.
• Providing technical assistance and training to other engineers or sub-contractors.
• To continually monitor and assess the quality of sub contractors to successfully commission installations process
• Working closely with customers to ensure a professional and efficient service is provided at all times.
• Provide technical assistance to resolve any issues during the configuration and commissioning phases
• Ensure training of the system is delivered to both residents and staff onsite
• Liaise with suppliers on technical issues during the installation process providing clear written communication of any issues
• Carry out site surveys prior to proposals being generated

Health & Safety

• Take reasonable care of the health and safety of themselves and of others who may be affected by what they do or do not do
• Ensure our employees or contractors working on our behalf adhere to the following:
• Ensure that tools and materials are kept to a minimum number and are safely stored away to avoid tripping hazards etc.
• Ensure trailing cables etc are kept to an absolute minimum
• If there is a particular safety problem with the work being carried out in the occupied property then work should stop immediately and be reported
• Any accident however minor should be reported back immediately

Requirements

• Project Management experience would be desireable but not essential
• Strong Customer Service focus
• Ability to manage projects effectively adhering to timescales, quality, budget.
• An education to either ‘O’ Level/GCSE Grade A-C, 2/3 level is essential.
• Logical thinker who is able to multi-task and prioritise their own work load.
• An ability to work under pressure and to meet tight deadlines is essential, as is, a “can do” attitude, and a positive and flexible approach.
• Excellent time management and planning
• Good communicator and influencer
• Ability to prioritise / multi task / problem solve
• Ability to work as part of a team and individual
• Reliable with a flexible approach
• Attention to detail

What we will offer you:

Professionally:

• Development within a motivated and professional team
• Continued training to build confidence and knowledge

Salary: £30,000.00 per annum

Contract Term: Permanent

Hours of Work: Monday to Friday 9am-5pm

Location: Field Based - Ideally located in Leeds, York, Doncaster

Benefits:

• 25 days holiday
• Pension Scheme, up to 4% Company matched
• Life assurance 2x annual salary
• Discounted voluntary benefits
• Private Medical Insurance-Personal Cover