Life in our Support Services Team Appello ...

Undertake pre-arranged outbound calls to vulnerable adults to carry out welfare checks and provide medication reminders.

Location: Office based for the training and then there will be the opportunity to work remotely from home.

What you’ll be doing:

• Escalating any concern for an individual’s welfare to ensure help and support is provided.
• Acting swiftly to contact support in the form of carers, next of kin or ambulances etc as required.
• Build rapport with service users to create trust and meaningful relationships to provide excellent customer service.
• Support the administrative function that handles all customer interactions into the monitoring service, including staff, managers, residents and next of kin contacts.
• Deliver first class customer service by understanding the enquiry and responding efficiently in a courteous manner.
• Ensure that precise information is taken and accurately input within the telecare platform in line with the company's quality procedures.

35 hours per week on a rolling 6 week pattern (please see attached document)

What we are looking for:

• Face to face or telephone experience in a customer service role is essential
• Call centre experience desirable
• Previous administration experience is essential to include email responses, databases and spreadsheet utilisation
• Attention to detail
• Computer literate with keyboard skills
• Ability to communicate with a variety of customer over the telephone
• Team player
• Ability to prioritise and multitask actions

What we will offer you:

• Hourly rate of pay £10.16, rising to £10.71 following successful completion of probation
• Pension Scheme, up to 4% Company matched
• Onsite parking available
• Discounted voluntary benefits
• Life assurance 2 x annual salary
• Employee assistance programme
• The ability to buy additional or sell back holiday
• Flexible benefits scheme

With an excellent benefits package combined with a positive professional team and a supportive national business this is a great opportunity to join a sought after employer. We are focused on the future and this role represents a real opportunity to contribute to our continued success. If you are keen to find out more and have the necessary skills please apply now with your up to date CV.