Customer Services - Consumer Enquiries - 35hrs per week Monday-Friday - Hybrid

Appello New Milton United Kingdom Customer Services

Company Description

About Appello

We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring center with the latest digital technology being created by ourselves and our partners.

Becoming the UK's largest monitoring centre, supporting over 200,000 people across the country, and developing the first digital telecare system has been no small feats.

Our ambitions though are still significant and as our population ages the requirements for services that empower people to live independent, happier and healthier lives will continue to grow.


35 Hours per week Monday-Friday 09.00-17.00 (1 hour lunch break)

Location: Hybrid role working within the office in New Milton and at home.

Main Responsibilities

You will be required to communicate on the telephone and via email with a wide and varied range of internal and external customers in a professional, courteous, clear and concise manner

Day to day you will be taking inbound calls from new and existing customers and processing email enquiries.

  • Identifying which products and services would be most suitable for new and existing customers and following the processes to provide that.
  • Assisting with referral processes in line with relevant contract requirements
  • Reporting faults and processing service cancellation requests

What we are looking for:

  • Effective team player
  • Evidence of excellent oral and written communication
  • GCSE English & Maths or equivalent
  • Excellent working knowledge of all MS office applications
  • Ability to communicate with a diverse audience
  • Ability to remain calm under pressure


What you will need to make a difference...

If you’ve got the right attitude and personality, we’ll provide you with all the training you need to be the best you can be and answer calls quickly and calmly. As the voice of Appello, you’ll put people at ease, record details accurately and swiftly act on requests, escalating things where needed.

  • Call centre experience desirable
  • Great communication and listening skills
  • The ability to multitask and follow procedures
  • Fantastic attention to detail
  • To be quick thinking with good prioritisation skills
  • *Please note - we can only accept applications from Mainland UK*

If working from home: Minimum supported broadband requirement is:

  • 15Mpbs broadband speed as minimum (20Mbps and above is preferred)
  • Ethernet connection is preferred (cable provided if necessary)
  • Appello’s call centre platform telephony uses VoIP calls to be passed through your router and it important that your router is able to handle these calls for this role
  • The router should be able to work in a SIP ALG disabled mode, this may either be a default on your router or you may have to configure this yourself in the settings.
  • Not all routers are able to work in this mode so you should check with your provider if you are not sure. If your router is not able to use this setting you can replace your router for one that can

Other information

Appello Perks 😎

  • Hourly rate of £10.16, rising to £10.71 following successful completion of probation
  • 23 days holiday rising to 25 days annual leave
  • Best employer status rated Very Good
  • We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
  • Free onsite parking
  • Free tea and coffee
  • Free fruit delivered to the offices each week
  • 24/7 employee assistance programme
  • Family and friends’ discounts on our services & products
  • Casual dress
  • Pension Scheme, up to 4% Company matched
  • Life assurance 2x annual salary

📧 Ready to join our team? 📧

If you are keen to find out more and have the necessary skills, please apply now with your up to date CV.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the HR Team on 01425 626337.


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